Frequently Asked Questions

Q: What steps should I take prior to a service call?

• MAKE SURE you have your Windows CD, Restore Discs, and Windows Product Key number available!

• Back-up all data (if possible)!

• Have your user password available!

• Write down any error messages you are getting (if any) !

• Record the last thing you did before the problem occurred!

• If you are bringing in a laptop - bring in the AC power supply!

Q: What should I do to protect my computer?

• Install an anti-virus application and keep the virus definition updates current!

• Download and install all service packs and updates to remove and prevent Adware/Spyware from installing on your system

• Be very careful with email and attachments to emails

• Don't store credit card and financial institution data on your computer

• Watch where you surf on the internet and what you download

• Restrict physical access to your machine

Q: Why does my computer run so slowly?

There are many reasons for slowness. Call for an appointment to troubleshoot and repair your computer!